Tag Archives: cloud-based software

Why You Should Consider Electronic Treatment Flowsheets

14 May 2021 Rajat Sharma Leave a comment The Onward Vet Resources and Veterinary Blog

One of the biggest headaches at any veterinary hospital or hospital system is managing patient records and workflows. Information needs to be easily accessible, yet secure; quickly updatable, yet safely managed. Often, these hospital workflow systems evolve over time with different softwares, processes, and paper trails. Over time, these ad-hoc systems begin to create more bottlenecks than efficiencies because each moving part is rarely in conversation with another. 

Electronic treatment flowsheets solve these problems because they elegantly upload, share, and protect vital information. From digital patient sign-ins to medical charts to signature captures and more, electronic treatment flowsheets rapidly accelerate the time it takes to manage digital paperwork to allow for more time caring for animal patients.

My Files Are On-Site. Why Would I Need Them Online Instead?

While it may seem reassuring to have all your client paperwork at your fingertips in a filing cabinet, there are many reasons why paper files slow down hospital response times and communications. 

Say, for instance, a female pet owner brings in a dog with an emergency–the dog may be treated and receive a new file even if he’s visited at a prior time with the owner’s husband. Now, there are two files on the same animal that may–or may not–be reconciled. 

Or, say you need to send appointment reminders for routine visits or follow-ups to your thousands of clients. There is no way to track those requests with paper files that is not incredibly time-consuming. 

Also, should there be any catastrophic situation to the physical location of your hospital, all of your patient files will most likely be lost forever. Fires, floods, mold, and natural disasters can destroy hospitals and their records if they are on-site.

Why Switch to a Cloud-Based System if My Hospital Has an On-Site Server?

The aforementioned point about losing files in a catastrophic situation does not just apply to paperwork–any of those events could destroy your servers as well. What’s worse is that servers degrade over time, so the expense of maintaining and upgrading them regularly is particularly costly given this vulnerability. 

Also, on-site servers are far more susceptible to data breaches, corruption, and deterioration in ways that cloud-based systems are not. Having all of your medical information on a cloud-based system alleviates all of these issues and still allows you to have more efficient workflows.

How Can I Measure if Electronic Flowsheets Are Better?

The simple answer is analytics. With cloud-based veterinary software, you can easily track the performance of your workflows, your communications, and your task completion rates to eliminate any inefficiencies. With these data insights, you can then set performance goals to provide better care to your animal patients and better service to your clients. 

One of the best benefits of electronic treatment flowsheets is financial–digital record audits that find missed billing, non-payments, and lost fees can boost revenue with little effort. The less time doctors and medical clerks spend tracking down this information, communicating it to the client, and following up, the more time the hospital can spend on growing and serving its patient pool. 

Ready to switch to a cloud-based system to have electronic treatment workflows? Request a demo.

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How to Reintroduce In-Person Care at Your Veterinary Clinic

14 May 2021 Rajat Sharma Leave a comment The Onward Vet Resources and Veterinary Blog

It’s been well over a year since the start of the pandemic when veterinary clinics had to shift operations from in-person care to distanced services. From drive-thru visits to telemedicine care, veterinary practices had to pivot in order to maintain top-quality care while protecting the health of their staff as well as the health of pets and their owners.

It is expected that nearly 75% of the country will be vaccinated for COVID-19 by the summer. However, with some areas of the country making more progress than others, it can be difficult to decide how ‘back to normal’ clinics should be. 

Identify the Positive Changes of Virtual Communications 

Before rushing to have filled waiting rooms at your practice, identify the digital aspects that enhanced care during last year’s telehealth boon. One way to do this is to survey clients about the remote care they received. How was it was beneficial for them?

Ask your clients what they loved about the ability to get access to their pet’s health records online or receiving reminders and updates by SMS text. If your clinic did not provide these services, ask them if they would prefer them as an option moving forward.

According to a survey conducted by the AVMA, over three-quarters of clinics asked clients to wait in their cars for safer animal drop-off and pick-up. While this protocol may not have been ideal for some pet owners, using cloud-based communications with clients to update them on the health status of pets provided peace of mind. In fact, the majority of people under the age of 50 communicate primarily by text, and this is the fastest-growing demographic of pet owners.

Maintain Some Telehealth Options to Limit Exposure

Once you’ve gathered your responses, decide which virtual and distanced options you want to keep (or even add) to your practice’s day-to-day operations. Ideally, you can provide both in-person and drive-up care options as well as consistent digital communications and file management for all of your clients. 

For clients who want to bring their pets into your clinic, be sure to remind them about wearing masks and being transparent about any symptoms they may be experiencing. There was a 15% rise in animal adoptions last year, so there will likely be many new and first-time pet owners visiting your facility. 

Communicate With Your Clients 

As your practice adapts to the changing public health situation, be sure to always communicate expectations and changes to your clients. By using a cloud-based veterinary software that can manage not only pet medical records but automate online messaging, your clinic can ensure its staff and clients are on the same page. 

Being in close communication with your clients means that they can feel empowered to take care of their pet’s health.

Ready to switch to a cloud-based system to provide easier, safer care to your clients? Request a demo to see why Onward Vet is the premier software for top clinics and hospitals. 

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Why Veterinary Cloud-Based Software Is the Best Way to Manage Your Practice

14 May 2021 Rajat Sharma Leave a comment The Onward Vet Resources and Veterinary Blog

Many vets use paper-based or on-site server-based software to manage patient records. However, increasingly many practices are making the switch to cloud-based software systems because there are significant advantages.

What is Cloud-Based Software?

What exactly is cloud-based software? While it may sound like a new technology, you most likely use some type of cloud-based software every day. From phone apps, to document sharing sites, to email and more, many applications that people use on a daily basis are supported by the cloud and not by on-site servers.

Cloud-based software has significant advantages. For one, updates, debugging, upgrades, and other changes are all made seamlessly on the backend without downtime or lost data. Instant file retrievals and transfers on the cloud are also safer than using data storage on a local server.

Easily Manage & Share Records

One of the best benefits of cloud-based software is its ability to allow secure file sharing without data limits. For veterinarians, this is especially key when tracking pet health records, client information, and supporting health and financial documents. 

In fact, according to a study by the International Data Group, nearly all businesses surveyed (94%) saw a significant increase in security as well as a significant cost savings when they switch to a cloud-based system. Some of the benefits cited include:

  • Cost Savings
  • Security
  • Flexibility & Mobility
  • Data Insights
  • Increased Collaboration
  • Quality Control
  • Disaster Recovery & Loss Prevention
  • Automatic Software Updates
  • Competitive Edge

Since the COVID-19 pandemic, companies have seen a digital transformation, especially veterinary clinics. Animal medical practices have been forced to offer telehealth and social distanced services. Staying ahead of the competition, especially in tight urban and rural markets, can help practices grow more quickly without backlogs, veterinarian burnout and client frustration. 

Effectively Communicate With Your Staff and Clients

With so many ways to contact and communicate with your staff and clients, it is essential to use a safe an secure system that can accommodate high-volume communications. Scheduling appointments, sending appointment reminders, sharing medical information across teams or practices, and so much more, allows for streamlined communications with all stakeholders. 

The main benefit of a secure, cloud-based system that supports robust data-sharing is scalability. If your practice is able to automate messaging to clients, your vets and vet techs can focus more on the high-touch services that clients expect. Manually tracking appointment scheduling, reminders, and health records means that much of your time managing your practice is busywork that cannot be devoted to pet care or scaling your services.

Never Lose Your Information 

Let’s face it–managing paper records and phone messages is a sure-fire way to lose track of them. However, by using a client portal with medical records, reminders, appointment requests, 2-way SMS texting, and more, all of your client information can be stored and shared without fear of information or data gaps.

A veterinary cloud-based system offers peace of mind. To start, the information is stored on the cloud and not local servers. And while many clinic owners believe it’s better to have their data stored on-site, it actually can be very problematic and costly. Servers can go down, equipment needs to be upgraded regularly, and, on occasion, the entire system can fail and lose all of its data. With a cloud-based system, it’s not possible for this data failure to happen because the information is being updated in real-time on a remote, secure server. 

Have Peace Of Mind With Remote Support

Finally, one of the best reasons to use cloud-based veterinary software is the outside support you receive should you have any questions or concerns. At Onward Vet, we don’t just have a customer service line, we have dedicated support specialists who know our clients and their practices intimately. Our team can handle specialized customizations and troubleshoot in real-time. This is extremely advantageous to veterinary clinics–especially hospital systems.

Not having to rely on an in-house IT person means that you get the best of both worlds–an expert team that is available to help you scale instead of constantly fixing problems on-site. Dedicated support specialists understand not just how veterinarian practices operate, they understand the specifics of your type of practice and how to best provide software as a service.

Ready to switch to a cloud-based system to have electronic treatment workflows? Request a demo.

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