FAQs

Answers and educational tools, in one place.

Here you’ll find answers to common questions about Onward Vet along with short explainers on how we support clinics, hospital groups, and institutions.

News and Product Insights

Short case studies and tips on simplifying workflows, improving client communication, and using AI responsibly in daily practice.

See the software in action.

Screen recordings and quick tutorials show how to move through visits, manage inventory, and use AI note-taking.

Full resource library.

We’re building a comprehensive library of guides, checklists, and training resources for new and existing users.

FAQ

Frequently asked questions.

Onward Vet is for independent clinics, hospital groups, universities, and research organizations that want simple, centralized software.

  • Small animal, mixed, specialty, and emergency practices.
  • Hospital groups that want centralized data and reporting.
  • Universities and corporate research facilities with complex workflows.

No special hardware is required. Onward Vet is cloud-based and runs in a modern web browser.

  • Use desktops, laptops, or tablets with a supported web browser.
  • Stable internet access provides the best experience.
  • Printers, labelers, and scanners can connect through your devices.

Yes. Our team helps import and convert your existing records after you subscribe.

  • We’ll review your current system and data format with you.
  • We map over key data such as clients, patients, histories, and balances.
  • You remain in control of what is migrated and how it’s structured.

No. Onward Vet is a cloud-based system, and your data is backed up automatically.

  • Automatic backups help protect against hardware failures.
  • Data is stored securely and redundantly in the cloud.
  • You can still export data for your own records if desired.

You remain in control of your records. You can export your data at any time, including if you choose to cancel.

  • We provide export options so you can keep your records.
  • We’ll work with you on transition planning if needed.
  • Your data belongs to you, not the software.

Yes. We support you through implementation and beyond, with training resources and responsive support.

  • Guided onboarding and go-live support.
  • Documentation, videos, and how-to resources.
  • Ongoing support for questions and new staff.

Ask us anything about Onward Vet.

If you didn’t find what you were looking for, send us a note. We’re happy to clarify, show examples, or walk through a workflow with you.